With a flexible IT environment, the company is able to quickly respond to required business changes and achieve a significant competitive advantage. Acando provides IT infrastructure and application management, further development and support services.
Acando's application services cover application support, monitoring and management services, as well as maintenance and further development. SAP has granted Acando the Partner Center of Expertise certificate (PCOE). With this certificate SAP guarantees that the application services given by Acando is according to the technical and administrative standards set by SAP.
Maintenance and further development of the project is done methodically in cooperation with the client and partners. We maintain a constant know-how and professional skills in order to provide the best support in new and innovative solutions. Acando’s application support and application maintenance processes follow ITIL v3 (Information Technology Infrastructure Library).
By moving all or parts of the application support tasks, you can focus on the core of your business. Acando's structured processes enable efficient handling of service requests and reliable support. This ensures that the application will bring the best out of the business.
Acando's service packages
- Application Support: support the customer's business processes and further development
- Application Operation: system control and system environmental monitoring
- Hosting services: server-room services for customer’s servers
System support services
SAP is one of VVO's most business-critical systems, which must run. According to VVO Acando stood out from the crowd as early as in the offer stage with clearly described and thought out processes. Acando provides VVO with monitoring system administration and consultancy services.
Active surveillance and response to problems
Reporting is very useful, regular and informative
Acando is proactive in making recommendations for the development of VVO’s systems
"Acando's expert has given development proposals based on the reported data, and on that basis we have made small but important changes that in the long run are definitely useful in terms of system availability. The helpdesk works through the internet as well." - Ulla Vornanen, ICT Services Manager, VVO Group