The integrated mobile solution for maintenance work
The Field Service solution at Caverion is integrated to SAP Customer Service processes. The solution is used by approximately 4 000 technicians in the Nordics and Central Europe. The amount of users is planned to increase up to over 5 000.
Benefits:
- The mobile solution enables the work days of maintenance technicians to be planned at a chosen precision, which has raised the efficiency to a whole new level
- The elimination of manual paper work has saved each maintenance worker an average of 45 minutes per day, which they can now dedicate to customer service
- The invoicing process can now be initiated much faster after a task has been completed
- Servicing and maintenance processes can now be developed more flexibly thanks to the real-time information available
- The mobile app has eliminated the need for paper documents on on-site maintenance work
- Faster and up-to-date maintenance visits have increased customer satisfaction
"The solution had a significant effect on the efficiency of the services, time-saving and error reduction. Acando's strong technical skills and knowledge of our services have given us added value to the construction process of the system. SAP technologies and mobile solutions expertise are a strong combination that will serve us very well." -Kirsi Heikura, IT Director, Caverion Corporation